Faq

Frequently Asked Questions

Find answers to common questions about shopping at NichiMono. If you need further assistance, please contact us at [email protected].

How long does shipping take?
Shipping times vary by location and product. Most orders are processed within 3-5 business days and delivered within 7-14 business days for standard shipping.
Do you ship internationally?
Yes, we offer international shipping to select countries. Additional fees and longer delivery times may apply.
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of placement. Contact us promptly at [email protected] for assistance.

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Refunds are processed to the original payment method upon receipt and inspection of the returned item.
How do I initiate a return?
Email us at [email protected] with your order number and reason for return. We will provide further instructions.
Are there non-returnable items?
Yes, for hygiene reasons, bedding, textiles, and personalized items are final sale and cannot be returned.

What materials are used in your products?
We prioritize quality and sustainability. Product materials are listed in each item's description, including details like organic cotton, bamboo, or durable plastics.
Do you offer warranties?
Yes, many of our products come with a manufacturer's warranty. Check individual product pages for specific warranty information.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety.
Is my personal information secure?
Yes, we use industry-standard encryption to protect your data. We do not store sensitive payment information on our servers.

How can I contact customer service?
Reach out via email at [email protected]. We aim to respond within 24-48 business hours.
Do you have a physical store?
NichiMono is an online-only retailer, allowing us to offer competitive prices and a wide selection without overhead costs.