Refund policy

Refund Policy

At NichiMono, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.

Eligibility for Refunds

To be eligible for a refund, the item must be:

• Unused and in its original condition
• In the original packaging
• Returned within 30 days of delivery

Please note that certain products, such as personalized items or products labeled as final sale, may not be eligible for refunds unless defective.

How to Initiate a Refund

To request a refund, please contact our support team at [email protected] with the following information:

• Your order number
• The reason for the return
• Photos of the item (if applicable)

Once your request is approved, we will provide instructions for returning the item.

Processing Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7-10 business days.

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a return and provide a full refund or replacement at no additional cost.

Questions

If you have any questions about our refund policy, please reach out to us at [email protected].